Account deletion

Request in the app

To delete the account from the app:

1. Sign in to your Swim Quiz account.
2. Open Profile.
3. Select Delete account and confirm.
4. If requested, sign in again to confirm that the session is recent.

The app declares the deletion complete only after the server procedure has been verified as concluded. If the function returns an error, try again or use the web request: the app does not assume that the data has been removed.

Request without access to the app

Send the request to support@novuralearning.com using, if possible, the address associated with the account. State only that you want to delete the Swim Quiz account.

To protect the account we may ask for a proportionate verification of identity. Do not send passwords, access tokens, verification codes, documents that have not been requested or payment details.

We handle the request without undue delay and provide a response within the applicable deadline, normally one month. This deadline concerns the handling of the request and is not a promise of universal deletion from provider systems.

Data removed from live application systems

When the procedure completes successfully and the outcome is verified, the following are removed: the Firebase Authentication account, the Firestore profile and the associated subcollections (quiz sessions, history, badges, gems), submitted reports, username reservations and any objects in the user’s Storage path. If you used Sign in with Apple, the link with Apple is revoked. Quiz progress stored on the device is also removed.

The request does not automatically cancel the Apple or Google Premium subscription and is not a refund request: cancel it from Google Play Subscriptions or Apple Subscriptions. Refunds follow the routes described in the Terms of Use.

The subscription and rewards no longer remain linked to you: your identifier is deleted or replaced with a random one. Only the hash of the purchase token and the identifiers of reward operations remain, without any link to you as a person, to prevent the same purchase or reward from being reused. After deletion it is not possible to restore the same subscription on a new account.

Backups, logs and providers

Deletion is complete when the directly controlled data has been removed from the live application systems. It does not entail instant removal from technical backups, security logs, audit records or separate provider systems. Configurable application logs have a maximum limit of 30 days; mandatory Cloud Audit Logs may remain with the provider for 400 days; any future application backups will have a maximum rotation of 30 days. Such data is not used to recreate the deleted operational account.

If part of the procedure cannot be verified automatically, support will handle it as a manual request without declaring complete a deletion that has not been proven. For more details see the Retention section of the Privacy Policy.