Support

Contact

Write to support@novuralearning.com stating the type of problem and the platform used. Do not send passwords, tokens, verification codes, keys, full payment details or documents that have not been requested.

Sign-in and account

For problems with registration, email verification, sign-in or account recovery, describe the error without including credentials. You can always use the public deletion procedure; Profile → Delete account is also available.

I can’t find the confirmation email. What do I do? It usually arrives within a minute, but it can land in Spam or Promotions: check there. If it isn’t there, use the resend button in the app and wait a minute. If it still doesn’t arrive, write to us from the support page.

Subscriptions, cancellations and refunds

Swim Quiz Premium is an ad-free subscription. Purchase, renewal, cancellation and refund are handled by the Apple App Store or Google Play. If you have paid but Premium does not appear active, use Restore purchases in the app and, if the problem persists, write to us stating the platform and the account email (without full receipts). Uninstalling the app or deleting the Swim Quiz account does not automatically cancel a store subscription.

Where applicable, manage or cancel the subscription from the Google Play Subscriptions page or from the Apple Subscriptions page.

For Apple, use Report a Problem. For Google Play, use the relevant refund route; where provided for, we can handle a request received by support through Google’s tools. Cancelling the renewal is not automatically equivalent to a refund.

Support can help identify the correct route without asking for full receipts or payment details. Every refund remains subject to the platform’s rules, to verification of the request and to the applicable mandatory rights.

Privacy

For access, rectification, erasure, restriction, portability, objection or withdrawal of consent, use the same address with the subject “Privacy Swim Quiz”. See the Privacy Policy for data, purposes, providers, transfers and retention.

Security reports

Privately send an essential description of the problem with the subject “Security Swim Quiz”. Do not post proof of vulnerabilities or personal data in public issues and do not run tests on other people’s accounts or data. Receipt of the report does not authorize access, scans or modifications to the systems.

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