Terms of Use

Service provider

Email: support@novuralearning.com.

Service and educational limits

Swim Quiz offers digital learning and review content and tools. Digital completion demonstrates solely knowledge and skills that can be assessed digitally: it does not constitute a professional qualification, external certification, license or proof of practical competence.

The content does not replace practical training, safety instructions, the rules of the competent organization or professional advice. Where a requirement depends on the country, body or programme, the user must check the applicable source.

Although editorial controls and review procedures are in place, the content may contain errors, omissions or outdated information. It must not be used as the sole source for decisions relating to health, safety, rescue, professional activities or regulatory compliance. The user must compare it with up-to-date official sources, the instructions of the competent organization and the guidance of qualified professionals.

Any errors can be reported directly from the app. The ability to submit a report does not replace the verification of applicable sources and does not turn the service into a professional advice or supervision system.

Account and proper use

A personal account is required for some features. The information provided must be correct and the user must protect their own credentials. It is not permitted to use the service to access other people’s data, circumvent controls, interfere with its operation or distribute content without the relevant rights.

The service is intended exclusively for persons who have reached the age of 18. By creating an account or continuing to use it, you declare that you are at least 18 years old; we may delete accounts found to belong to minors. The deletion procedures are described on the dedicated page and in the Privacy Policy.

Licence and intellectual property

Content, graphics, software and distinctive signs of Swim Quiz remain the property of their respective owners. The user is granted a personal, limited, revocable, non-exclusive and non-transferable licence to use the service in accordance with these terms. It is not permitted to copy, resell, distribute, systematically extract or use the content to create competing products, except as permitted by law or by written authorization.

Subscriptions and renewal

Swim Quiz Premium is offered as a subscription through the Apple App Store or Google Play, in the territories and for the periods (for example monthly or annual) shown by the store. Price, currency, period, any trial or offer and applicable conditions are shown by the store before confirmation. If the store does not show a trial or an offer, it is not included.

Subscriptions renew automatically unless cancelled in the store settings within the deadlines indicated by the platform. Uninstalling the app or deleting the Swim Quiz account does not automatically cancel a subscription managed by the store. The user must manage or cancel the subscription from their Apple or Google account.

Payments and invoicing are handled by the store. Cancelling the renewal avoids future charges but, as a rule, does not automatically refund the period already paid; access continues until the expiry indicated by the store, except in the case of a refund with revocation, legal obligations or a different decision by the platform.

The available subscriptions can be managed from the Google Play Subscriptions page or from the Apple Subscriptions page, depending on the platform used for the purchase.

The Free plan is free of charge and may show ads (banners, ads after a number of completed quizzes and optional rewarded videos that award gems). Premium removes ads and enables only the capabilities indicated in the app at the time of purchase. Revocation, refund, expiry or failed verification may return the account to Free capabilities; verification fails safe and does not grant unconfirmed rights.

For Apple services, the platform’s conditions also apply and, when referenced by the store, the Apple Standard Licence.

Refunds, withdrawal and conformity

For Apple purchases, the request can be submitted through Apple’s Report a Problem and is assessed by Apple according to the platform’s rules and applicable law. For Google Play purchases, the request can be submitted through the Google Play refund routes; where provided for, Novura Learning may handle a request received by support through the tools made available by Google.

We do not guarantee automatic acceptance of a request, but we apply mandatory consumer rights and the policy relevant to the store. Any applicable rights of withdrawal for digital content or services are exercised in accordance with the law and the platform’s route. The immediate start of the service may affect the right of withdrawal only when all the conditions and confirmations required by law are met; these terms contain no generalized advance waiver.

For non-conforming content, missing Premium access or an unrecognized charge, promptly contact the store and support@novuralearning.com, without sending credentials or full payment details.

Availability and changes

We may correct errors, update content or temporarily suspend features for security, maintenance or provider unavailability. Substantial changes to the terms or to the purchased capabilities will be communicated in a proportionate manner and in compliance with applicable rights.

Suspension and termination

We may restrict or suspend an account when reasonably necessary for security, abuse, breach of the terms or legal obligations, adopting proportionate measures and preserving the user’s mandatory rights. The user may stop using the service and request account deletion; any subscription must be managed separately in the store.

Liability

No provision limits mandatory rights or liability that cannot be excluded under the applicable law. To the extent permitted, Novura Learning is not liable for decisions made by relying exclusively on the content in breach of the warnings indicated above, nor for improper or unsafe uses or uses contrary to applicable rules.

The user remains responsible for their own professional decisions, for verifying local rules and for the safe use of the information learned. This clause does not exclude liability for wilful misconduct, gross negligence, personal injury or other cases in which the applicable law prohibits or limits an exclusion.

Governing law and disputes

These terms are governed by Italian law, without depriving the consumer of the mandatory protections provided by the law of the country in which they habitually reside. For the consumer, the competent court is the one identified by the applicable mandatory rules, including the forum of the place of residence or domicile where provided for.

Before starting a dispute you may contact us to try to reach a solution. This possibility does not limit the right to apply to the competent authority or court.

Changes to the terms

The date at the top identifies the current version. Substantial changes are communicated in a proportionate manner before they take effect when required; they do not retroactively reduce rights already accrued or services already paid for.

Support and contact

For account, sign-in, subscriptions, privacy or reports, see the Support page or write to support@novuralearning.com.